Vuly Trampoline Warranty - Your Questions Answered

We collected the most frequently asked questions about Vuly's warranty and got answers straight from the company.

Warranty claims and customer service response times

After seeing mixed reports about Vuly's customer service (some praise their support, others mention long wait times and difficulty processing warranty claims), we asked if there had been any recent improvements in response times.

Vuly acknowledged past issues, explaining: "This may have been over peak season when we had just released our new products and did not have stock of our spare parts. We are now working toward always having spare parts in stock to minimise wait times."

They also stated that the “average claim is approved within 48 hours max.”

What about extreme delays in warranty fulfilment?

We specifically asked about a reported case where a customer waited over a year for rusted frame replacements. Vuly's response suggested this was unusual and potentially due to communication issues: "I think this would have been we were waiting for more information - Would like to see what customer this was to figure out what caused such a delay."

Promotional item warranties

Another common complaint we've seen is about free promotional items like shade covers not being covered under warranty, even when they arrive faulty or break within months.

Vuly strongly disputed this: "This is not true. We used to offer a 3 month warranty period on promotional items which is no longer the case. They have the normal warranty period that product would have."

According to Vuly, promotional items now carry the same warranty as if you had bought them separately.

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